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Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives to provide insights and guidance for the upcoming jointly held Interactive Customer Experience Summit and Bank Customer Experience Summit from Sept. 9 to 11 in Charlotte, North Carolina.
Board members will provide guidance for the event and help craft its agenda, including:
- Potential speakers.
- Panels.
- Topics.
- Strategies.
The members for the board include:
- Lindsey Ogan, CMO Stride Bank.
- Ling Xu, SVP and director of retail banking, Flushing Bank.
- Matt Snow, head of cash and ATM operations at Regions Bank.
- Shelly Chandler, founder, EvolveCX Consulting.
- David Kepron, owner/principal, Retail (r)Evolution.
- Glen Ryniewski, director, Soaring Strategies.
- Julie Wade, senior director of marketing at Taziki’s Mediterranean Cafe.
- Luke Wilwerding, senior director, North American Sales, Elo Touch Solutions.
- Amber Gadsby.
The jointly held event will feature topics related to customer experience trends and technology in retail, banks, restaurants and other verticals. Some of the topics covered include:
- AI.
- Bank onboarding.
- Digital signage.
- Balancing the human touch with tech.
This board will act in a consultative mode in which communication will consist of occasional emails and two to three virtual peer groups, as needed, per year. Members will also receive a full on-site complimentary ticket to join us at the summit in an attendee capacity.
To learn more about the joint event, watch the video above.
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