Veteran Affairs CX leader talks customer service strategy | CX Innovators Podcast
[ad_1] John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes when providing a rewarding customer experience…
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Wayfair VP talks retail AI trends, challenges | CX Innovators Podcast
[ad_1] Wayfair isn’t limiting AI technology to customer-facing initiatives such as Decorify. The retailer is going well beyond that strategy. Oct. 25, 2023 | by Judy Mottl — Editor, RetailCustomerExperience.com…
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