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The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.
ICX Association Executive Director Alicia Lavay, left, and Cherryh Cansler, VP of events for Networld Media Group, at far right, honor Adel Taalab of Vuse during the Elevate Awards presentation. Photo by Networld Media Group.
Leading customer experience innovators were honored Tuesday at the 2023 Elevate Awards presentation during the Interactive Customer Experience Summit in Charlotte, North Carolina.
Presenting the five awards were Alicia Lavay, executive director at the ICX Association, and Cherryh Cansler, VP of events for Networld Media Group. The summit was co-located with the annual Bank Customer Experience Summit at the Westin Charlotte in North Carolina.
Elevate Award winners are:
Elo Touch Solutions
Elo Touch Solutions won for its work on the Taco Bell Defy Welcome Monitor, an interactive technology solution for Taco Bell’s next-gen, two-story drive-through store model. A demonstration video is available below.
Video provided by Elo Touch Solutions. |
OnQ
OnQ won for its work helping Madison Reed, a premium hair care firm, to develop an interactive digital swatch panel experience to help customers explore hair care products, which debuted in major cities including New York City, Miami, Chicago and Boston. The award was accepted by Alanna Reynolds, account manager at OnQ. A demo video is available here.
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Alanna Reynolds accepts award for OnQ. Photo: Networld Media Group. |
Vuse
Vuse won for its palm scanning and ID/age verification solution, and the award was accepted by Adel Taalab, business development manager. The solution is designed to reduce customer friction during the purchase process as an alternative verification method. A demo video is available here.
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Adel Taalab of Vuse, accepts the award from Alicia Lavay and Cherryh Cansler. Photo: Networld Media Group. |
Parla Retail Ltd.
Parla Retail Ltd. won recognition for its work creating interactive, cross-platform interactive solutions to help Troubadour brick-and-mortar stores mirror the in-store experience for customers online, including in-person style and purchase consultations. The system works across hardware and operating systems using a web connection to connect customers with in-store staff for personalized shopping sessions, incorporating cameras and audio so customers can see and check out different items, sizes and colors for a variety of products. The award was accepted by James Schreitmueller, CMO at Elevate AI and startup advisor and mentor at James Schreitmueller Consulting. A video demonstrating the system is available here.
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Jim Schreitmueller accepts award for Parla. Photo: Networld Media Group. |
LG
The ICX Customer Experience Excellence award for 2023 went to LG for its work helping Arirang K., a Georgia-based Korean restaurant, deploy four LG CLOi ServeBots. RobotLab partnered with LG on the project. A demo video is available here.
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Elad Inbar, center, of RobotLab accepts the IXC Customer Experience Excellence Award. Photo: Networld Media Group. |
Daniel Brown is the editor of Digital Signage Today, a contributing editor for Automation & Self-Service, and an accomplished writer and multimedia content producer with extensive experience covering technology and business. His work has appeared in a range of business and technology publications, including interviews with eminent business leaders, inventors and technologists. He has written extensively on AI and the integration of technology and business strategy with empathy and the human touch. Brown is the author of two novels and a podcaster. His previous experience includes IT work at an Ivy League research institution, education and business consulting, and retail sales and management.
Elliot Maras is the editor of Kiosk Marketplace and Vending Times. He brings three decades covering unattended retail and commercial foodservice.
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