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Quadient, a CX solutions firm, has announced the launch of Quadient Inspire Flex Release 16 (R16), its software solution aimed at enterprise omnichannel customer communications management, according to a press release.
The release leans into automation, including features for Salesforce and Apache Kafka integration, introducing the Events API and an Omnichannel Orchestration Events Trigger — designed for channel events including QR code scan, form submission and weblink visit — while reducing the need for coding or manual action.
The solution supports standalone, full SaaS deployments using Inspire Evolve along with on-premises and hybrid deployments using Inspire Flex.
“We remain committed to supporting our customers’ most ambitious CX goals with continuous improvement of our cutting-edge software solutions and further advancement of the CCM-to-CXM evolution,” Chris Hartigan, chief solution officer for intelligent communication automation at Quadient, said in the release. “Quadient Inspire R16 unlocks new CX possibilities with expanded cloud deployment options, intelligent content management tools and event-triggered omnichannel delivery.”
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